Customer service affecting - includes emergency counter-to-counter 4-6 hour advance replacement service on covered equipment.

Overnight service on covered equipment - non-customer affecting.

5 business day advance replacement - not customer service affecting.

10 Day business day advance replacement.

20-business day repair and return of customers failed equipment by default. Also includes ability to upgrade priority to any above. If equipment is not economical to repair, certified equipment replacement will be provided.